ICK Assurance Home Health Care Inc’s FAQs
A: We offer high-quality, compassionate, and patient-center care in the comfort of your home.
A: Our team consists of highly skilled certified professionals of registered nurses, behavioral health nurses, physical therapy, companionship, home health aides, and wound consults. Every member works together to meet patients’ needs and improve patient outcomes, which is our common goal.
A: You must have a medical necessity for the skilled services of a nurse or therapist. Our current list of accepted insurance plans is as follows, but is not limited to:
- MassHealth
- Medicare
Tricare (Health Net Federal Services) LLC - Tufts – Network Health
- Boston Medical HealthNet Plan
- Fallon
- Private Pay
ICK Assurance Home Health Care Inc. must also receive orders from your doctor to provide you with home health services.
A: A registered nurse will call you to schedule an assessment or initial visit within 24–48 hours of a signed referral from your doctor.
A comprehensive assessment will be completed by all disciplinarians ordered.
A plan of treatment will be formulated and will be sent to your doctor for signature and oversight.
During the course of treatment, any changes will be communicated to your doctor in a prompt and concise manner.
An appropriate discharge plan will be formulated with you, your doctor, and your family at the onset of care. ICK Assurance Home Health Care Inc will release you from its services according to that plan.
A: We have staff members who communicate in many different languages, including English, Spanish, Swahili, French, Creole, and Portuguese.
A: Each patient is provided with the phone number of each disciplinarian and a 24-hours on-call phone number where a registered nurse can connect you to the right disciplinarians.
A: A client may be referred to ICK Assurance Home Health Care Inc. by their physician, hospitals, nursing homes, caregivers, family, and friends, as well as self-referral.
A: We serve the population of 18 years old and over.
A: The mission statement of our agency, ICK Assurance Home Health Care, Inc., is to provide comprehensive high-quality home care services to our clients by creating strong partnerships with their families, case managers, discharge planners, and physicians.
A: The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to administer Medicaid, the State Children’s Health Insurance Program, and health insurance portability stands.
CHAP accreditation is an extension of that mission. It communicates to our patients and their families that we will provide services in a way that exceeds quality and compliance standards.
We are regulated both by CHAP and CMS standards.